This policy outlines the process to cancellation or request a refund for services you purchase through the Platform.
Cancellations
- You can cancel your appointment if the request is submitted at least 2 hours before the scheduled start time of OPD or consultation.
- Cancellations cannot be guaranteed if consultation has already begun, regardless of whether any other patient has started to take consultation.
- You can cancel your token and ask for full refund in case of consultation has been cancelled from Doctor's side.
Refunds
- If your cancellation request is approved, it would take 5-6 business days to get the refund amount credited to customer's bank account.
- In case of complaints regarding the service:
- Please contact our customer service team within 3 days of your appointment.
- We will investigate your complaint and determine an appropriate resolution, which may include a full or partial refund.
How to Send Request for Cancellation
You need to send request for cancellation through email ID mentioned below mkiteindia@gmail.com with below details:
Required Information:
Option 1:
- Name
- Mobile
- Token No
- Doctor Name
- Date